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IT Senior Consultant - change and demand management

Deloitte is looking for an IT Consultant with experience in change and demand management, excellent English level and international experience. The successful candidate will provide on-site services to one of our European Agency clients: the EPO (European Patent Office), based in The Hague (The Netherlands).



  • PMO and reporting for IT/Business.
  • Registration, monitoring and pro-active communication to mature the registered business demands.
  • IT advisory including IT demand management.
  • Collect and organise in a comprehensive input document extracts of the registered demands, with detailed information obtained from the stakeholders.
  • Provision of high quality change management control and transition management support and reporting.
  • Delivering detailed change reporting and tracking for project of varying size and complexity.
  • Change control and reporting to maintain and update a range of relevant change and release related KPIs.
  • Demands management process support and stakeholder engagement.
  • Creation and maintenance of control reports (Dashboards, Balances Scorecards, KPIs).
  • Produce regular reports on the activity of the demand management, ensuring that the KPIs of the demand management are respected.
  • Arrange face-to-face meetings with the client, being able to collect relevant and accurate information.
  • Understanding client requirements, collecting data, delivering analysis and problem resolution.



  • Business analysis skills.
  • Knowledge of quality control, risk analysis and management, status reports and problem solving.
  • Capacity to handle the basic requests.
  • Capacity to understand the demand and their impact.
  • Ability to create a Network amongst the different actors.
  • Rigour in the follow up of the actions.
  • Capacity to give high-level presentations.
  • Ability to apply high quality standards.
  • Participate in functional working groups and progress meetings.
  • Good communicator at all levels.
  • Ability to speak, write and read fluently in English.
  • Knowledge of ITIL and of Agile methodology.



  • University degree in a relevant subject, preferably in Engineering, Business or similar.
  • Minimum 5-year experience in that relevant subject.
  • PM certification (PRINCE2 certification would be advantageous over others).
  • Excellent communication skills in English (minimum C1 level).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Población:  Zuid-Holland
Tipo de Puesto:  Profesionales Con Experiencia
Línea de Servicio:  Consultoría
Req Id:  6547

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